Neo Fashion — Refund & Return Policy

1. Overview

At Neo Fashion we want you to love what you order. If you are not fully satisfied, you may be eligible for a return and refund according to the terms below.

2. Eligibility for Returns & Refunds

• Returns must be initiated within 15 days of delivery unless otherwise stated. (You can change this timeframe to 7/30 days as per your store policy.)
• Item must be unused, in original condition, with original tags and packaging (where applicable).
• Proof of purchase (order number / invoice) is required.
• Certain items may be non-returnable — see Exceptions below.

3. How to Request a Return

1. Contact our support team at support@neofashion.buzz or use the form on this page within the return window.
2. Provide order number, item(s) to return, reason, and photos if the item is damaged or incorrect.
3. We will review your request and email you the return authorization and instructions within 2 business days.

4. Return Shipping & Fees

Unless the return is due to our error (wrong item, damaged, or defective), the buyer is responsible for return shipping charges. We may provide a prepaid label in some cases.

Note: If a refund is approved and return shipping was paid by the buyer, shipping charges are not refundable.

5. Refund Processing Time

After we receive and inspect the returned item, refunds will be processed within 5–10 business days. Refunds to credit/debit cards may take additional time depending on your bank.

6. Refund Method

Refunds are issued using the original payment method whenever possible. If that's not available, we may offer store credit or a bank transfer. Refund receipts will be sent via email.

7. Exchanges

If you want an exchange (size/color), request it via the return form. Exchanges are subject to stock availability. If the requested item is not available, we will issue a refund or store credit.

8. Exceptions & Non-Returnable Items

• Undergarments, swimwear, and pierced jewelry for hygiene reasons (unless sealed and unused).
• Sale or clearance items marked final sale.
• Personalized or custom-made items (unless defective or damaged on arrival).

9. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact support within 48 hours of delivery and include photos of the packaging and item. We will correct the issue at no cost to you.

10. Cancellations

Orders can be cancelled before they are shipped. If a cancellation is made after shipping, the above return policy applies and any refund will be processed after we receive the returned package.

11. Chargebacks

We encourage customers to contact us first to resolve issues. Chargebacks without contacting us may result in delays while we investigate. If a chargeback is reversed in our favor, you will be notified and the disputed amount will be re-applied to your payment method.

12. Privacy

Any personal information collected during the return process will be used only to process your return and in accordance with our Privacy Policy.

13. Contact

If you have questions about returns or refunds, contact us:

14. Update to Policy

This policy was last updated on October 11, 2025. We may modify this policy — changes will be posted here with the update date.